Welcome to the support center of X1

Here you can get introductory knowledge, resources download, system & firmware updates, troubleshooting, after-sales service and more for X1

• Tutorial
• Downloads & Update of Firmware
• FAQ(Incomplete list)
• Support

Hot-spot questions

• 1. Full list of album art, lyrics and tag info supported by the X1
• 2. Why does holding "-" in X1 lockscreen mode sometimes takes me to the beginning of the current song?
• 3. How to upgrade the X1?
• 4. Does the X1 support in-line remote controls on headphones?
• 5. Why does the volume on the X1 only go up to 88 with the EQ enabled?
• 6. How to create the X1 external playlists?
• 7.How to check whether the X1's battery life is normal?
• 8.Regarding X1’s charging behaviour when connected to the computer
• 9.Why can't deleted songs be automatically be deleted from Favorites and Playlists as well?
• 10.X1 lockscreen modes explained
• 11.Regarding Monkey's Audio (.ape) files not being supported
• 12. FAQ regarding recovering from system errors in the course of using an X series player or upgrading its firmware.
• 13.The charging problem of X3/X5/X1/X3II/X5II.
• 14. What to try if the FiiO players X1 cannot be turned on or freeze?